IT Service Desk Analyst

Salary: £22,000

Location: Kings Hill, West Malling, Kent

Contract Type: Permanent

Job Description:

Atlas Recruitment Group are currently looking for an IT Analyst on behalf of our specialist financial services client. As a Service Desk Analyst, you will be joining a fast-paced environment and will be part of an IT Team of around 100+ members of staff.

The main purpose of the role is to provide a high level of 1st line and 2nd line support for computers, terminals and applications within the business. As well as that, on a day-to-day if you are not on the phone, you can expect to set up computers/networks and replace faulty hardware when necessary.

Below are some of the key responsibilities of the role:-

  • Being first point of contact for all calls made to the IT service desk
  • Aiming to resolve issues first time around
  • Keep necessary teams/people notified of progress of tickets that have been logged with the service desk
  • Ensuring company compliance standards and ITIL procedure is followed at all times
  • Experience within a service desk/support environment is essential. Comptia a+, ITIL certification or any other relative qualifications are desirable.

You will need to be flexible, as there is a requirement to work a shift pattern between 7am and 9pm.

Salary wise, my client are looking to pay up to £22,000 DOE.

If the above sounds like something you would be interested in then please click below or call Matt for more details.

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