IT Service Manager - ITIL, SOX, West Malling. £90k.

Salary: £70,000 - £90,000

Location: West Malling, Kent

Contract Type: permanent: Permanent

Job Description:

IT Service Manager – ITIL, SOX, West Malling. £90k. My client, a large financial services company in Kings Hill, West Malling, are looking for an experienced IT Service Manager to join a rapidly expanding IT Department. They are looking for someone who is bright and enthusiastic, who has significant experience in an IT Service Management role in a busy, fast paced environment. You will have strong tenacity, a sense of urgency and excellent problem solving skills as well as the ability to demonstrate a strong presence at senior management level. You will be commercially astute, have excellent communication skills and be a credible manager who builds and sustains strong collaborative relationships.

As the IT service manager you will deliver outstanding IT Services through:

  • Taking ownership of a portfolio of mission critical IT Services underpinning core business processes delivered via internal and external service partners.
  • Developing and monitoring IT SLA and KPI performance.
  • Embedding ITIL and equivalent process and procedures within the company

Some of the key responsibilities include:

  • Acting as the owner of all major Incidents working with IT colleagues to deliver major Incident reports, root cause analysis and rectifying action plans
  • Chair Service Management Boards to review service delivery with key stakeholders and prioritise service improvement plans
  • Liaise with key staff to produce data which allows the team to focus on improvements to performance
  • Champion proactive communications to IT and the wider business, including scheduled and unscheduled events
  • Innovation and promotion of customer self-help web interfaces and portals
  • Process owner responsible for management of; IT SOX controls, maturity, best practice and customer alignment
  • Building a knowledge base standard processes, knowledge articles, known errors, FAQs etc
  • Develop the company’s toolset and reporting dashboards to enhance proactive IT monitoring and awareness
  • Support of warranty releases, site integration and service introduction
  • Providing governance and reporting ticket volumes and internal and external KPIs

Knowledge & Experience

  • ITIL accreditation
  • Degree educated or significant experience in an IT leadership role
  • Service Delivery – managing mission critical IT services, providing operational support and analysis, escalation and communication
  • Service Management – managing the perception and expectation of the business
  • Change and Transformation – supporting tactical and strategic IT/Business developments
  • Governance and Compliance – ensuring IT meets regulatory requirements as outlined by SOX/ISO27001
  • Extensive Service Management Experience

As an IT Service Manager with this company you will earn a basic salary of between £70,000 – £90,000 depending on experience as well as a very generous bonus and an excellent benefits scheme.

If you are interested in this role then please click ‘APPLY’ and submit your CV for immediate consideration.

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