SERVICE DESK ANALYST
Salary: £26,000
Location: Kings Hill, West Malling
Contract Type: Permanent
Job Description:
SERVICE DESK ANALYST
Service Desk Analyst – £22-26,000 – Kings Hill, Kent
My client are a not-for-profit financial services organisation based in Kings Hill and they are currently looking to add to their growing Service Desk.
You will be a part of a 90+ strong technical department and will be supporting over 500 internal users across two sites through email, phone and remote support.
Key Requirements: –
- Diagnose, analyse and provide resolution at initial point of contact for all incidents logged to the Service Desk
- Escalate incidents to 2nd and 3rd line functions if you are unable to resolve
- Provide solutions for desktop queries, including Microsoft Office Applications and internal bespoke systems
- User Security Administration across centrally controlled IT systems, this will include creation, deletion and amendment of user accounts as well as application and network access permissions
- Monitor security violations and provide reports
- Administer email and internet filtering tools
- Install and replace peripheral hardware (monitors, keyboards etc)
- Ensure service level agreements are met and exceeded where possible
- Build relationships with the internal customers and external suppliers
- Contribute to service meetings with external suppliers
- Perform regular audits on compliance
Environment: –
Windows OS, Active Directory, MS Office, Exchange, ITSM Logging tools, Apple Products (iPhone/iPad)
Shift Rota: –
8AM-4PM, 9AM-5PM, 10AM-6PM
As a Service Desk Analyst working with this company, you will be rewarded with a basic salary of £22-26,000. You will also be entitled to an excellent range of benefits.
If you are interested in this role please click ‘APPLY’ and submit your CV for immediate consideration.