SERVICE & SUPPORT ANALYST

Salary: £26,000

Location: WEst Malling, Kent

Contract Type: Permanent

Job Description:

SERVICE & SUPPORT ANALYST

Service & Support Analyst – £23-26,000 – Kings Hill, Kent

My client are a not for profit financial services organisation who are looking to add an experienced Support Analyst to their team.

You will be integrated into a small team but will be a part of a large IT department, you will be providing technical support to over 500 internal users across two sites in a Windows based environment and will also be supporting Apple products as the company’s internal users are issued with iPad’s and iPhone’s.

Key Requirements: –

  • Provide solutions for desktop queries, including the use of Microsoft Applications and internal bespoke systems over the phone, remotely and at desk-side.
  • Ensure all incidents are recorded, tracked and documented from the start to when the query is resolved.
  • If remote support is not available, provide hands-on deskside support, this could include hardware repairs, delivery of peripherals or other fixes.
  • Analyse all incidents, diagnose and provide resolution at initial point of 1st and 2nd line contact or refer to 3rd
  • User security administration across all centrally controlled IT systems, including creation, deletion and amendment of user accounts, as well as application and network access permissions.
  • Monitor for security violations and provide reports to the business for validation.
  • Provide support to the computer network infrastructure (LAN/WAN)
  • Deploy desktop hardware and software
  • Deploy and maintain anti-virus and path management solutions

As a Service & Support Analyst working with this company, you will be rewarded with a basic salary of £23-26,000. You will also be entitled to an excellent range of benefits.

If you are interested in this role please click ‘APPLY’ and submit your CV for immediate consideration.



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