Trainee Technical Support Consultant

Salary: £18,000

Location: Maidstone, Kent

Contract Type: Permanent

Job Description:

Trainee Technical Support Consultant

Maidstone, Kent


My client are a leading provider of bespoke desktop and cloud-based software to the accounting industry and are looking to add to their technical support team. This is a great opportunity for someone who is looking for their first role within the industry and is willing to learn and develop their skillset further. On a day to day basis you will be the first point of contact for any software related issues my clients customers may have, below are the responsibilities for the role:-

  • Continuously working towards a proficient understanding of the software provided my client so you are able to provide support to customers effectively
  • First point of contact for customers on telephone support
  • Logging inbound calls on the management system as well as recording the action you took to resolve the issue
  • Dealing with and responding to client emails whilst keeping them organised within the client directories
  • Efficient diagnosis of software problems or faults and resolution over the phone, email or remote support
  • Proactively assist users in making full use out of the software
  • Follow diagrams and written instructions to repair a fault/set-up a system until you are fully trained
  • Supporting the roll-out of new software/applications

Salary wise, my client are looking to pay a starting salary of £18,000 + a great benefits package.

If the above sounds like something you would be interested in, please click the ‘Apply’ button and submit a recent copy of your CV for immediate consideration.

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